You are leading an agile transformation for a large organization. During the third sprint, you notice that one team member, Sarah, has been consistently missing daily stand-ups and delivering incomplete work. When you speak with her privately, she reveals she's struggling with the new agile practices because her previous project manager gave her detailed instructions for every task, and now she feels lost without that guidance. Other team members are becoming frustrated with having to pick up her incomplete work. The team's velocity has dropped 30% over the past two sprints. What should you do first to address this situation?

Question

Accepted Answer

The correct answer is A. Option A is correct because it addresses both the individual's need for support in developing agile mindset and skills while also tackling the team dynamics issue through collaborative working agreements, which aligns with servant leadership and creating psychological safety (ECO People Task 1.1). This approach builds long-term capability rather than creating dependency. Option B, while supportive, creates a dependency relationship rather than building true self-management skills and doesn't address the broader team dynamics. Option C could damage psychological safety by publicly addressing individual performance issues. Option D contradicts agile principles by reverting to command-and-control management and prevents Sarah from developing the autonomy essential for agile teams.

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