PMP Guide — Empowering Project Managers
ProcessAgileMediumECO: Process Task 3.10

An agile team is developing a customer relationship management (CRM) system. After the fourth sprint, the Product Owner reviews the increment during the sprint review and realizes that several features don't match what key stakeholders envisioned. The stakeholders are present and express concern that the product is heading in the wrong direction. The development team is frustrated because they built exactly what was described in the user stories. The team's definition of done includes code review, testing, and documentation. What is the most likely root cause of this issue?

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