Leadership, Team & Stakeholder Models
Tuckman’s team stages, conflict resolution techniques, motivation theories, types of power and stakeholder engagement — key models for the People domain.
All 15 cards in this deck
1.What are the stages of Tuckman’s team development model?Show answer
Forming, Storming, Norming, Performing, and Adjourning.
2.In which Tuckman stage does conflict usually surface?Show answer
Storming — team members push back on roles, approaches and each other as they start working together.
3.Which conflict resolution technique gives the most lasting result?Show answer
Collaborate / problem solve — incorporating multiple viewpoints to reach consensus and a win-win outcome.
4.What is the compromise / reconcile technique?Show answer
Each party gives up something to reach a solution that partially satisfies everyone (a lose-lose or partial win).
5.What is the smooth / accommodate technique?Show answer
Emphasizing areas of agreement and downplaying differences to preserve harmony. Useful short-term but does not resolve the root cause.
6.What is the force / direct technique?Show answer
Pushing one viewpoint at the expense of others, usually through authority. Win-lose; reserved for emergencies.
7.What is the withdraw / avoid technique?Show answer
Retreating from the conflict or postponing it. Appropriate only when the issue may resolve itself or emotions need to cool.
8.What are Herzberg’s two factors?Show answer
Hygiene factors (salary, working conditions, policies) prevent dissatisfaction. Motivators (achievement, recognition, growth) create satisfaction.
9.What is the difference between McGregor’s Theory X and Theory Y?Show answer
Theory X assumes people dislike work and need close supervision. Theory Y assumes people are self-motivated and seek responsibility.
10.What are the five classic types of power?Show answer
Legitimate (formal position), Reward, Coercive (punishment), Expert (knowledge), and Referent (respect and admiration).
11.What are the five stakeholder engagement levels?Show answer
Unaware, Resistant, Neutral, Supportive, and Leading.
12.In a power/interest grid, how do you handle high-power, high-interest stakeholders?Show answer
Manage closely — engage them actively and keep them fully involved.
13.What does RACI stand for?Show answer
Responsible, Accountable, Consulted, Informed. Only one person should be Accountable for each activity.
14.What is emotional intelligence?Show answer
The ability to recognize and manage your own emotions and to understand and influence the emotions of others.
15.What is psychological safety?Show answer
A team climate where people feel safe to speak up, ask questions, admit mistakes and propose ideas without fear of punishment.
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