You're leading a hybrid project in a matrix organization where team members report to functional managers while working on your project. A high-performing business analyst has been contributing to agile ceremonies and producing excellent work. Her functional manager now wants to reassign her to another priority project, which would significantly impact your project's analysis capability during a critical phase. When you discuss this with the business analyst, she mentions feeling burned out from working long hours to satisfy both your expectations and her functional manager's demands. How should you address this situation?

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Accepted Answer

The correct answer is B. Option B is correct because it demonstrates servant leadership by prioritizing the team member's wellbeing while collaboratively solving the resource conflict (ECO People Task 1.4 - Empower team members and stakeholders). Bringing all parties together creates transparency, may reveal solutions like gradual transition or adjusted allocation, and addresses the underlying burnout issue that option A ignores. Option A is incorrect because it focuses solely on keeping the resource without addressing the burnout concern or collaborating with the functional manager, potentially exacerbating the analyst's stress and creating adversarial relationships. This approach treats the analyst as a resource to negotiate over rather than a person whose sustainability matters. Options C and D fail to advocate for the team member's welfare or seek collaborative solutions.

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