You are managing a software development project using a predictive approach. During a quality audit, the quality assurance team identifies that 15% of the deliverables from the development phase contain defects that meet the defined acceptance criteria but fall short of industry best practices for security standards. The project quality management plan specifies conformance to acceptance criteria as the measure of quality. Fixing these issues would require additional time and budget not currently allocated. What should you do?

Question

Accepted Answer

The correct answer is C. This situation requires a formal change request because modifying deliverables beyond agreed-upon acceptance criteria represents a scope change that impacts time and cost. While the deliverables meet the defined quality standards in the quality management plan, there is a gap between those standards and industry best practices. Option C follows proper change control processes defined in predictive approaches. Option B is incorrect because it bypasses the change control process and makes an unauthorized decision to expand scope and consume unallocated resources. While security and fitness for use are important considerations, the project team cannot unilaterally decide to exceed approved quality standards without formal approval. Option A ignores a legitimate quality concern, and option D is premature—the project manager should first document the situation through proper channels (change request) rather than immediately escalating.

PMP Practice Question: Process — Predictive, Medium

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