You are managing a software implementation project for a financial institution using a waterfall approach. During quality testing, the QA team discovers that 12% of test cases are failing, primarily related to security authentication features. The quality management plan specified that no more than 5% of test cases should fail at this stage. The development team believes they can fix the issues within one week, but this will delay the scheduled user acceptance testing. What should you do?

Question

Accepted Answer

The correct answer is C. When quality metrics are not met, especially in critical areas like security, the correct approach is to stop, implement corrective actions, and verify the fixes before proceeding (Process Task 2.6). Continuing to UAT with known failures exceeding acceptable thresholds, particularly in security features for a financial institution, would introduce significant risk and violate quality standards. Option A and B both inappropriately accept substandard quality and could lead to security vulnerabilities in production. Option D attempts to lower standards retroactively rather than address the root cause. The quality management plan established the 5% threshold for valid reasons, and security issues should never be compromised. While the one-week delay is undesirable, it is far less costly than deploying software with security defects that could compromise sensitive financial data.

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