You are managing a manufacturing project using a predictive approach. During a quality inspection, you discover that 15% of the completed components do not meet the quality specifications defined in the quality management plan. The components are already installed, and removing them would require significant rework, causing a two-week delay and 20% cost increase. The defects are minor and do not affect functionality, but they do not meet documented specifications. Your team suggests accepting the components as-is. What should you do?

Question

Accepted Answer

The correct answer is C. Any deviation from approved specifications requires formal evaluation and approval through the change control process, even if the items are functional (ECO Process Task 3.3 - Assess and manage changes to scope). Option C is correct because accepting non-conforming work represents a change to the approved quality baseline and must be formally reviewed, with impacts assessed and documented. Option A bypasses required governance and could expose the project to liability. Option B may be overly conservative without first assessing whether the specifications can be modified or if the defects are truly material to project success. Option D is premature because it assumes the variance will be accepted without formal review. The change control process allows stakeholders to make an informed decision about accepting, rejecting, or modifying requirements based on a complete impact analysis, which is essential for maintaining project integrity and stakeholder trust.

PMP Practice Question: Process — Predictive, Medium

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