PMP Guide — Empowering Project Managers
Business EnvironmentHybridMediumECO: Business Environment Task 1.4

PMP Practice Question: Business Environment — Hybrid, Medium

A retail company is executing a hybrid project to implement a new inventory management system. The database and integration layer follow a waterfall approach, while the user interface is developed using Kanban. After the first phase delivery, sales performance metrics show that stores using the new system have 15% lower productivity than projected, despite the system meeting all technical requirements. Store managers report the interface is too complex for their workflow. The project is currently 60% complete with both budget and schedule. What should the project manager do?

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