PMP Guide — Empowering Project Managers
ProcessAgileMediumECO: Process Task 5.2

PMP Practice Question: Process — Agile, Medium

Your agile team has completed three sprints of a mobile application project. During the sprint retrospective, team members report that they consistently cannot complete all planned story points because unexpected production support issues from a legacy system consume 30-40% of their capacity each sprint. The product owner is frustrated with the reduced velocity and wants the team to commit to more story points. What should the scrum master do first?

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