Your agile team has completed three sprints of a mobile application project. During the sprint retrospective, team members report that they consistently cannot complete all planned story points because unexpected production support issues from a legacy system consume 30-40% of their capacity each sprint. The product owner is frustrated with the reduced velocity and wants the team to commit to more story points. What should the scrum master do first?

Question

Accepted Answer

The correct answer is A. Option A is correct because it addresses the reality of the team's capacity constraints by making the invisible work visible and adjusting planning accordingly. This supports sustainable pace and honest forecasting, which are key agile principles (ECO Process Task 5.2). Option B is a common distractor but is less effective because production support is often reactive and difficult to estimate as user stories; it's better handled as a capacity adjustment. Option C may not be immediately feasible and doesn't solve the current planning problem. Option D ignores the systemic issue and puts unrealistic pressure on the team, violating the principle of sustainable pace.

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