Your agile team has two members who have different communication styles that are creating tension. One team member prefers detailed written documentation and asynchronous communication, while the other prefers quick verbal discussions and face-to-face interaction. Their different approaches have led to misunderstandings about requirements and growing frustration between them. Other team members are starting to take sides. What should you do first?

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Accepted Answer

The correct answer is B. Option B is correct because it brings the issue to the team level, leverages diverse perspectives, and creates shared ownership of communication norms (ECO People Task 1.2: Lead a team). This approach builds mutual understanding and creates sustainable practices that respect individual differences while maintaining team cohesion. Option D is wrong because while agile does value face-to-face communication, it shouldn't force everyone into the same style—this would ignore individual needs and potentially alienate team members. Effective agile teams adapt practices to their context. Option A is too rigid and would slow down communication unnecessarily. Option C avoids the problem rather than resolving it and reduces collaboration opportunities.

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