You are coaching a new scrum master who is struggling with their role. During sprint planning, you observe them directing the team on which tasks each member should work on and how long each should take. In the daily standup, they spend time problem-solving individual blockers rather than facilitating team self-organization. When you provide feedback, they explain that they are trying to be helpful because they have the most technical experience and want to ensure the team succeeds. What coaching approach would best help this scrum master develop?

Question

Accepted Answer

The correct answer is B. Option B is correct because it provides experiential learning through modeling and practice, which is most effective for developing servant leadership skills and shifting from a directive to facilitative mindset (People Domain). Pairing with an experienced practitioner allows observation of effective behaviors, real-time coaching, and safe practice with feedback. Option A is incorrect because while training provides theoretical knowledge, this scrum master's challenge is not knowledge-based but behavioral—they understand they should be helpful but are expressing it through directive rather than facilitative leadership, which requires behavioral change through practice and feedback, not just information. Option C gives up too quickly on their development. Option D is overly mechanistic and doesn't address the underlying mindset shift needed.

PMP Practice Question: People — Agile, Medium

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