Your agile team has been working on a mobile banking application for three sprints. During the current sprint review, the product owner expresses dissatisfaction because the authentication feature doesn't match their vision, even though it meets all acceptance criteria that were discussed during sprint planning. The team completed all committed stories and the feature is technically sound. Several stakeholders at the review agree with the product owner's concerns. The product owner wants to reject the story and have it reworked immediately. What should you do first?

Question

Accepted Answer

The correct answer is C. Option C is correct because it addresses the root cause—a potential gap in shared understanding during backlog refinement and sprint planning. The servant-leader should facilitate clarity on whether the acceptance criteria were truly complete or if this represents new learning. This aligns with ECO Process Task 3.1 (collaborate with stakeholders) and agile principles of customer collaboration and responding to change. Option A is the main distractor but is premature—simply adding to the backlog doesn't address whether the original criteria were insufficient or misunderstood, which is critical for improving future sprint planning. Option B creates conflict by being defensive and ignores valid stakeholder feedback. Option D violates the sprint commitment and introduces unplanned work that would disrupt the team's capacity.

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