You are managing a large government infrastructure project with a baseline budget of $45 million and a 24-month timeline. At month 16, a critical team member who holds specialized knowledge about legacy system integration submits their resignation, citing personal reasons. This team member has been instrumental in interfacing with three key stakeholders and possesses undocumented institutional knowledge. The project is currently on schedule but slightly over budget (CPI 0.92). Your sponsor is concerned about the impact on the upcoming integration phase scheduled to begin in three weeks. What should be your FIRST action to address this situation?

Question

Accepted Answer

The correct answer is A. In predictive project management, preserving critical project knowledge is paramount when facing key resource loss (ECO People Task 1.9: Support team member performance). Option A is correct because immediately capturing the institutional knowledge prevents permanent loss of information crucial for the integration phase, which begins in three weeks. This aligns with knowledge management best practices and creates resilience in the team structure. Option B, while seemingly proactive, is a distractor because recruiting and onboarding a replacement with specialized legacy system knowledge within three weeks is unrealistic, and this doesn't address the immediate risk of knowledge loss. The question tests the candidate's ability to prioritize knowledge preservation over resource replacement in time-critical situations, recognizing that documented knowledge can be leveraged by existing team members more quickly than training a new hire.

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