PMP Practice Question: Process — Agile, Hard
An agile team is delivering a customer-facing mobile application using two-week sprints. After six sprints, velocity has been stable at 40 story points per sprint, but customer satisfaction scores are declining. Analysis shows that while features are being delivered on schedule, they often require significant rework in subsequent sprints after user feedback. The product owner has been accepting all stories that meet the acceptance criteria at sprint reviews. Technical debt is accumulating, and the team's Definition of Done includes unit testing and code review but no user validation. What is the BEST approach to improve customer satisfaction?
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- 📖Quality Management in PMBOK 8: The Complete Performance Domain
Master the Quality performance domain in PMBOK 8 with focus on value delivery, customer satisfaction, and continuous improvement for the PMP exam.
- 📖Project Closure and Lessons Learned in PMBOK 8
Master project closure and lessons learned processes under PMBOK 8's performance domain approach. Learn how to capture organizational knowledge effectively.
- 🗂️Flashcards: Agile, Scrum & Hybrid Concepts
15 cards · quick recall practice
More Process Questions
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You are leading a software development project using a predictive approach. The project sponsor has approved the project charter, and you are now ready to begin detailed planning. Your next step is to gather requirements from stakeholders to understand what the software must accomplish. Which process group are you currently working in?
You are managing a bridge construction project and have just completed developing the Work Breakdown Structure (WBS) with your team. Each work package has been defined and assigned a unique identifier. A team member asks what the lowest level of the WBS represents. How should you respond?