Your hybrid project team includes employees and contractors from a vendor organization. The vendor's contract specifies fixed deliverables and milestones, while your internal team operates using agile sprints with flexible scope. During a sprint review, stakeholders request significant changes that would benefit the product but would require substantial rework from the vendor team. The vendor project manager states they cannot accommodate changes without a contract modification and additional payment. Your internal team is frustrated by the vendor's 'inflexibility.' What should you do?

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Accepted Answer

The correct answer is A. Working collaboratively with the vendor PM and procurement (option A) to establish a change control process addresses the root structural issue while respecting contractual obligations. This approach seeks a middle ground that allows some flexibility within a framework that protects both parties, which is essential for effective hybrid project management where different governance models must coexist. Option B is a common mistake because it simply accepts the problem without solving it, leading to continued friction and suboptimal outcomes. While contracts do have constraints, effective project managers find ways to work within them productively. Options C and D are impractical—constantly modifying contracts is expensive and slow, while avoiding vendor dependencies severely limits project options and doesn't address the collaboration challenge.

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