PMP Guide — Empowering Project Managers
ProcessAgileMediumECO: Process Task 2.11

PMP Practice Question: Process — Agile, Medium

You are managing an agile project for developing a customer relationship management (CRM) system. After four iterations, the team has consistently delivered all committed story points, but customer feedback indicates that the features delivered are not addressing their most critical pain points. The Product Owner has been creating user stories based on what they think customers need rather than direct customer input. Velocity is stable, but customer satisfaction is declining. What is the most appropriate action to take?

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