A cross-functional agile team is developing a customer portal. After four sprints, the cumulative flow diagram shows that items are moving from 'In Development' to 'In Testing' quickly, but there is a growing bottleneck in the testing column, with an average of 12 items waiting for test completion while only 3-4 items are in development at any time. The testers report they are working at full capacity. What should the team do?

Question

Accepted Answer

The correct answer is C. Option C is correct because it addresses the root cause by enabling the cross-functional team to swarm on the bottleneck, which is a core agile practice that maximizes flow and team collaboration (ECO Process Task 5.1). This also builds T-shaped skills within the team. Option B is a common distractor and while WIP limits are valuable, simply limiting development doesn't solve the testing bottleneck and reduces overall team throughput. Option A may not be immediately feasible and doesn't leverage the existing team's capability to be truly cross-functional. Option D doesn't address the systemic workflow imbalance and could hide the problem rather than solving it. Cross-functional teams should be able to balance work across all skill areas.

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